Let's Talk!
Let's Talk!

Privacy policy

This privacy policy explains what personal information we collect, why we collect it, how we use it, how long we keep it, and what rights you have. It applies when you visit our website, contact us, book a call, complete a client form, or work with us for ADHD coaching.

Contact details:
Debbie Draper – The ADHD Coach
hello@debbiedraper.com

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at hello@debbiedraper.com

1. Definitions

hen we say “we”, “us” or “our”, we are referring to Debbie Draper – The ADHD Coach.

When we say “services”, we mean ADHD coaching services provided by Debbie Draper – The ADHD Coach, including discovery calls, coaching sessions, client communication, client intake forms, booking and scheduling, invoicing, and related administration.

2. Who has access to your information?

Debbie Draper The ADHD Coach collects and has access to your information. Under no circumstances will we sell your data. We only share personal information where it is necessary to provide our services, manage our business, comply with the law, or use trusted third-party service providers.

We aim to use reputable third-party data processors and service providers that support GDPR compliance.

This website and coaching business may use the following tools and services:

  • WordPress is used to run and manage this website.
  • Totemic IT provide secure hosting for this website.
  • Google Analytics is used to track the use of our website.
  • Microsoft 365 Business, including Outlook, OneDrive, Microsoft Forms and Microsoft Bookings, is used to manage email, file storage, client forms and appointment scheduling.
  • Microsoft Copilot or similar tools may be used, with your knowledge and consent where required, to help create notes, summaries or records of coaching sessions.
  • Accounting and invoicing tools may be used to prepare and manage invoices, payments and financial records.
  • Payment processors may be used to take or manage payments securely. We do not store full card or bank payment details ourselves unless required for accounting, legal or administrative purposes.
  • Business banking providers may process payment information where you pay by bank transfer or where we need to manage financial records.
  • Email marketing tools may be used to send newsletters, updates, resources or marketing emails where you have chosen to receive them.
  • Website hosting, security and maintenance providers may process limited technical information to keep the website secure and working properly.
  • Analytics or cookie tools may be used to understand how visitors use the website, where these are enabled and where your consent is required.

3. What information do we collect about you?

We collect only the personal information we need to respond to enquiries, manage bookings, provide coaching services and meet legal or business requirements. This may include your name, email address, telephone number, address for invoicing, booking details, information you choose to share in a discovery call or coaching session, and information you provide in client forms or agreements.

We may ask for your consent to record coaching sessions or use tools such as Microsoft Copilot to help create notes, summaries or records of coaching sessions. Recordings, notes or summaries may be used for supervision, reflective practice, mentor support and improving the quality of our coaching. Where appropriate, relevant information may be shared confidentially with a mentor or supervisor. We will only record sessions or share session material for these purposes where we have explained this to you and, where required, obtained your consent.

If you contact us by email, we may receive any personal information you choose to include in your message or email signature.

We may also collect limited technical information about how visitors use our website, such as pages visited, browser type, device information and general usage patterns. This helps us understand and improve the website. Where cookies or analytics require consent, you will be asked for this separately.

4. Why do we collect your information/data?

We collect your information to:

  • respond to enquiries and messages
  • arrange discovery calls and coaching sessions
  • provide ADHD coaching services
  • send booking confirmations, reminders and relevant session information
  • manage client intake forms, coaching agreements and session administration
  • prepare and send invoices and keep financial records
  • communicate with you about your coaching relationship
  • ask for feedback or testimonials, only where appropriate and with your consent
  • record coaching sessions or use tools such as Microsoft Copilot to create notes, summaries or records of coaching sessions, where this has been explained to you and where consent is required
  • share relevant recordings, notes or summaries confidentially with a mentor or supervisor for supervision, reflective practice and improving the quality of our coaching, where appropriate and with consent where required
  • maintain appropriate records for business, insurance, accounting and legal purposes
  • improve our website, services and client experience
  • comply with legal requirements
  • send updates, resources, newsletters or marketing emails only if you have chosen to receive them

5. Where is your data stored/used?

Your information is stored securely using password-protected systems and business tools such as Microsoft 365, OneDrive, Outlook, Forms and Bookings. Access is limited to Debbie Draper and any authorised admin support, staff, mentors, supervisors or trusted service providers who need access to help us provide coaching, run the website, manage bookings, store records, send emails, process invoices, manage payments, meet legal obligations or support supervision and quality improvement.

  • our website and website hosting provider
  • Microsoft 365 services used for email, forms, bookings and secure file storage
  • Microsoft Copilot or similar tools used to help create coaching session notes, summaries or records, where this has been explained to you and where consent is required
  • accounting, invoicing or payment systems where needed
  • payment processors where needed to take or manage payments securely
  • business banking providers where you pay by bank transfer or where we need to manage financial records
  • email marketing providers where you have opted in to receive updates, resources or marketing emails
  • professional advisers, insurers or regulators where required
  • mentors or supervisors where relevant recordings, notes or summaries are shared confidentially for supervision, reflective practice and improving the quality of our coaching, where appropriate and with consent where required
  • social media or marketing platforms only where you have chosen to interact with us there or have given consent for your words, name or testimonial to be used


We do not publish personal details, client stories, testimonials or identifying information without your consent.

6. How long is your data stored for?

  • Enquiry information is kept only for as long as needed to respond to you and follow up appropriately. If you do not become a client, this information will usually be deleted when it is no longer needed.
  • Client records, forms, agreements, relevant coaching administration, session notes and summaries are kept for as long as needed to provide services, manage the coaching relationship, meet insurance, legal or professional requirements, and respond to any future queries.
  • Recordings from coaching sessions, where used, are kept only for as long as needed for coaching, supervision, reflective practice, mentor support, quality improvement, insurance, legal or professional requirements, and are deleted securely when they are no longer needed.
  • Invoices, payment information and accounting records are kept for six years after the end of the relevant tax year, or for any other period required by HMRC, tax, accounting or legal obligations.
  • Email correspondence may remain within business email records unless deletion is requested and we are able to delete it lawfully.
  • Marketing subscription data, including email marketing preferences, is kept until you unsubscribe or ask for it to be removed.
  • Testimonials or feedback used publicly will remain published until you withdraw consent or ask us to remove them, where possible.

 

We decide how long to keep personal information by considering the amount, nature and sensitivity of the data, the reasons we collected it, any risk of harm from unauthorised use or disclosure, whether the purpose can be achieved in another way, and any legal, accounting, insurance or professional requirements that apply. We regularly review the personal information we hold and delete, securely dispose of, or anonymise it when it is no longer needed.

In some circumstances, we may anonymise personal information so that it can no longer identify you. Where information has been properly anonymised, it may be used for research, learning, service improvement or statistical purposes without further notice to you.

7. How is your data used?

Any personal information you provide is used only for the purpose it was collected for, such as responding to your enquiry, arranging a call, providing coaching, managing forms and agreements, sending invoices, processing payments, keeping appropriate records, or contacting you about relevant services you have asked for.

We only collect the personal information we need for the purposes explained in this privacy policy.

The lawful basis for using your information will depend on the purpose. This may include taking steps before entering into a contract, performing a contract with you, complying with legal obligations, our legitimate interests in running and improving our coaching business, or your consent where this is required, such as for marketing emails, public testimonials, recording coaching sessions, using tools to create session summaries, or sharing relevant session material confidentially for supervision or mentor support.

8. Your rights

The GDPR provides the following rights for individuals (data subjects):

  • The right to be informed 
  • The right of access 
  • The right to rectification 
  • The right to erasure 
  • The right to restrict processing 
  • The right to data portability 
  • The right to object 

 

Rights in relation to automated decision making and profiling.

If you would like a copy of your personal information, want to correct something, request deletion, restrict how your information is used, object to processing, withdraw consent, or ask a question about this privacy policy, please email hello@debbiedraper.com. We will respond as soon as possible and normally within one month.

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal information is handled. You can find more information at www.ico.org.uk.